"My brother was in Ash Croft House for palliative end of life care. I couldn't have wished for him to be in a more caring place. All the staff treated him with compassion and dignity during the last few weeks of his life. The kindness shown to other residents was obvious too. The support they gave to me at a very difficult time was greatly appreciated. I cannot thank all the staff enough, they work as a team and it shows in the care they give."
Ash Croft House - H H
"When dad first came to Woodlands Manor he did so because we as a family liked the homely feeling and friendliness of the staff. Since that time dads, dementia has changed sometimes altering his personality and occasionally causing distress, during these difficult times dad has always been treated with dignity and respect. I have always been included in decisions and advised of any concerns. I feel confident that any difficult times ahead will be approached in the same way with professionalism and care."
Woodlands Manor - Denise D
"I think Woodlands Manor is very safe for all the residents that are here and staff are very friendly."
Woodlands Manor - Esther
"I have found all of the staff to be very kind and caring to my wife.
They go out of their way to provide everything they can to make her comfortable and happy.
The medical care provided by the team and the doctors and nurses is very good."
Cedarwood House T S
"I am very happy with my sister-in-law's treatment. Sometimes, due to staff, her room isn't always made tidy unless her husband requests it. The food is good and we are very happy with the general care provided."
Derwent - Christine E
"A dementia care specialist home which has proved to be a very good place for our mother. The care staff are all local and have been the same throughout, so staff are retained which is a good sign. They have helped us deal with and understand dementia. Our mother is now settled and the staff seem genuinely fond of her."
Derwent - K U
"A huge thank you to the matron and all the wonderful staff who have been so kind and very helpful. Thank you all so much for looking after my dad, while my mum was very ill. Nothing was too much trouble and everyone so helpful and kind. My dad's room was gorgeous and kept immaculate. Thank you all so much for your kindness at a difficult time."
Woodlands Manor - Angela H
"Woodlands Manor, to me, is a place of fun and laughter from a dedicated staff team. I can honestly say they care and make this place home. I, myself, love coming here for the warm welcome I get, and to see my partner so happy. Entertainment is excellent which is a big part of keeping residents happy. Well done to everybody."
Woodlands Manor - Norman C
"Do not believe the Quality Care Commission report. This is a really good care home with really lovely and caring staff. I have worked in care homes and this is the best you can get so I do not understand why they need improvement. It is not the caring staff, as they are all wonderful."
Derwent - Tracy F
"I cannot thank you enough for the way you have looked after Flossy over the last ten years. Your warmth, kindness and caring nature shone through from the day she entered her new home. You became her extended family and mine and you are a credit to your profession"
Ash Croft House - Flossy
"Cedar Grange Care Home is a lovely friendly place. The staff appear to be very dedicated to the service users and appear to genuinely care about them. I visited a few care homes before choosing Cedar Grange, it possessed a lot of warmth and felt inviting. The manager appears to have some good innovative ideas which contribute to the well being of residents."
Cedar Grange - Heather N
"Very pleased with the care and facilities. My mother and father have been very happy there. My father died in Nov 2018 and the staff have been so caring and lovely to mum it makes me feel less apprehensive about her living so far from me."
Cedar Grange - J T
"The nursing home is in an attractive area of town in a reasonably quiet neighbourhood.
It is a converted building but the conversion has been carried out as well as the structure allows.
The standard of cleanliness is good; the staff are well-motivated, friendly, helpful and very responsive to need, and are, in my view, outstandingly good.
In fact, they are the main strength of the service."
Ash Croft House - Neil D
"Always welcomed with a hello and a smile from the staff.
The staff are very friendly and helpful. Dad is well cared for and looked after very well. I am glad I chose this care home for Dad."
Cedar Grange - S N
"My wonderful late husband stayed at this beautiful home recently. The care was outstanding. I spent some time with the clinical manager and her nursing team whilst he was very poorly and the new care manager, my apologies her name escapes me. All extremely caring and knowledgable. What would have normally been a very distressing time for us all was made into a loving one by the staff. I would like to thank the clinical manager for giving me that extra time, I was such a mess, her empathy meant a lot to us all.
I only have one constructive criticism and that is the lady in the office is too quick on the phone and in person, sometimes we need more time as climbing those awful stairs at my age was a chore. Maybe the offices would be better suited where families and residents can access them.
I do talk to all my friends about the lovely experience we have had, thank you."
Winscombe Hall - M P
"My mother has been in Ash Croft for nine years now, she has Alzheimer's disease.
The home is always clean and smells nice.
The food provided for my mother's needs is excellent.
The manager is always available and encourages feedback.
There is an excellent team of carers and nurses who I can see actually "care" about the residents and relatives. I feel very fortunate to have found such a great environment for my mother to be looked after in."
Ash Croft House - David S
"My mother is at the happiest I have seen her in many years. She knows she is safe, well looked after and very lucky to be at Cedarwood House. When I visited last week she was laughing and very happy, she was having a good day in warm friendly surroundings with her "friends". I never need to worry about her now as I am confident that her wellbeing and comfort comes 1st at Cedarwood House."
Cedarwood House - Ian S
"My husband went into care 6 months ago. He is extremely well cared for. My daughter and I are always welcomed. Information is given each time we visit. Any problems we are contacted straight away. I have complete peace of mind with my husband's care. It is clean and the food is lovely. The staff, from cleaner to the high flyer are wonderful people and we are greeted by our names, which I find is nice."
Winscombe Hall - Marlene S
"My mum has been a long-time resident and is very happy at Ash Croft. Despite significant staff turnover during recent times, she remains pleased with the staff now there. Given her condition, she can be challenging at times and this is dealt with in good humour by those that know her which is of comfort to me."
Ash Croft House - Nigel J
"I am always made to feel welcome. The staff are always on hand to answer any queries you may have. The home is always clean and smells fresh. The residents are all treated with care and compassion. My mum has been there two years now and is very happy always says it's very nice here I'd come again. I'm kept to date with her medical needs at all times. It's a lovely, bright and welcoming place."
Cedarwood House - Carole H