We feel the key to providing an exceptional care environment is to treat our residents as individuals, who have life experiences, interests, personal needs and unique characters. They have the desire and need to maintain full and active lives, where they will be physically, visually and mentally stimulated in an environment which promotes diverse social contact and interaction amongst close friends and family. In an effort to achieve this we encourage families to prepare Life Story Books for each of our residents, which helps our staff and friends they meet in the home to get to know them, and recognise their individuality.

In an effort to ensure this approach to care is successful, we feel it is essential to invest in our environment to make the home stimulating, diverse, stress free and enjoyable for service users and staff alike and also to invest in our staff. We feel that if our staff are appropriately trained, and given the needed time and resources to carry out their duties and work in a pleasant and stimulating environment, they will be able to perform at their best and bring out the best in our residents. Our staff have extensive and specialist training in nursing and dementia care and we work closely with the Alzheimer’s Society recommendations in respect of appropriate environment and training. To ensure that without question activities and sensory stimulation are given the priority and importance they should have in the everyday lives of our residents, we employ dedicated Activity Co-ordinators or Occupational Therapists to oversee this key area.