"The team at Ash Croft House are exceptional. They gave our dad fun, love and laughter, as well as highly professional care and kindness during the last 18 months of his life. He quickly came to see it as his home and so did we.
Seeing the high standard of care and fun he was having each day, enabled us to enjoy our last months with him and this has been a great comfort to us. We will never be able to thank the whole team enough."
Ash Croft House - Liz M
18 January 2021
"My husband is extremely content. The staff are very caring and kind. I don't know about activities as he is bed-bound. He is peg-fed, so cannot answer you about food and drink."
Ash Croft House - Jennifer W
23 November 2020
"Very happy with the level of care mum receives. Staff always prepared to go the extra mile, and very engaging, helpful and eager to please. Mum thinks the world of your staff and cannot praise them enough. I have no worries at all regarding her wellbeing. Thanks !!"
Ash Croft House - Ian I
13 November 2020
"Due to Coronavirus, I have only seen mum through the window and once in the garden. She has trouble hearing and it was difficult to discuss any issues. However, every time I meet the staff they are always friendly and helpful I am happy with their feedback."
Derwent - A O
16 October 2020
"Our family are indebted to the staff of Woodlands Manor for the dedicated care and support that they have provided to our dear Mum. We have been very comforted by the loving environment that Mum has enjoyed at Woodlands Manor. This has made it a real 'home' in every way, particularly in relation to the great humour and joy that typifies Woodlands Manor."
Woodlands Manor - Kenneth K
13 October 2020
"I just want to say that my mother is very well looked after by the staffs including manager from this care home. Communication is excellent and treated my mum and other residents like their relative with dignity. Most importantly I'm also really impressed with how they handle things/hygiene during difficult COVID situation and it is evident that there is no residents suffered with COVID, especially viewing by myself who has background medical profession. Thank you to all the staffs there."
Woodlands Manor - Kaythi L
11 September 2020
"Having previously had a bad experience at another care home we were relieved that mum settled well at Cedar Grange. We felt that the staff made a real effort to get to know mum and were genuinely fond of her. We were always made to feel welcome and the staff were very accommodating. The management team are proactive and forward-thinking. Staff training is the key to an excellent CQC report next time. Thank you."
Cedar Grange - L R
1 September 2020
"Due to the lockdown, the home is not available to for visits nor are residents allowed out. This is good under the covid19 conditions. I was allowed a 1/2 hour visit two weeks ago, and not having seen my brother for four months, he was very communicative and in excellent health. We talked as if I had seen him only a week before the visit. The home is doing an excellent job of caring for my brother."
Cedar Grange M G
1 September 2020
"I have great admiration for the way Cedar Grange coped with the pandemic. Lockdown was managed knowledgeably, consistently and sensitively. The home adapted efficiently to constantly changing situations keeping all residents safe and contented. The staff were cheerful and imaginative in their approach to residents well being with letters home, celebrations and a wide range of stimulating activities. They were always happy to give telephone updates and demonstrated a genuine concern for the callers well being. The management team and staff work tirelessly to ensure our loved ones have the best life possible."
Cedar Grange - M B
1 September 2020
"Cedar Grange has been a godsend for my dad and our family. Dad is treated like a loved family member and we rest knowing he is well taken care of. The staff and management are professional, friendly and go the extra mile. Would thoroughly recommend. During COVID19 they were selfless and amazing they deserve a lot of credit we are so grateful."
Cedar Grange - C W
31 August 2020
"The current situation is very difficult for everyone and particularly for the staff in the care homes where our loved ones live. I can say without reservation that my Dad and all the residents have been kept safe and secure by these wonderful men and women. You should be very proud of yourselves, not just for the care you give but for raising awareness of the work you do in the face of ignorance by our government."
Woodlands Manor - D D
6 August 2020
"I am very happy with my mum being at Woodlands Manor. My mum is always treated with respect and dignity. The home manager and care manager always updated me on my mum's care during this pandemic. I couldn't have found a better home for my mum. The staff work very well in keeping my mum safe. Hats off to all the staff for their continuous hard work."
Woodlands Manor - I B
17 July 2020
"Mum has been the most settled and happy that I have seen for some time. The staff are patient and caring, and she always seems well cared for. I've been very impressed with the way this pandemic has been handled at this time, and the efforts they have gone to keep families in touch via letters, video chats and timed controlled visits (now the restrictions are starting to be lifted)."
Woodlands Manor - S P
17 July 2020
"Feel my mum is in good hands, happy and safe.
Staff are wonderful and go above and beyond."
Woodlands Manor - S C
16 July 2020
"Excellent care of my father, especially during the COVID pandemic. Thanks so much. Very kind staff."
Woodlands Manor - Georgina T
16 July 2020
"Woodlands has always been a lovely place for my mum. She has been treated with dignity at all times. As a family we have always been made to feel very welcome, invited to all of the activities which are arranged frequently. During this Covid-19 the staff have been nothing more than brilliant. They have coped with everything as well as being stressed with looking after their own families. Can't thank them enough."
Woodlands Manor - Lynne M
9 July 2020
"The care my dad received was excellent. He was always comfortable and warm and enjoyed the food very much. He received regular cups of tea and even a glass of wine. The staff were friendly and attentive. Most importantly his dignity was always respected. My dad was concerned about spending time in respite but his wishes were always respected so he was treated just like at home. High standards but not high price."
Ash Croft House - Family Member
"My nan stayed at Cedarwood after surgery for cancer. She was living with vascular dementia, she loved spending time in the beautiful garden with friends she had made there. The staff are amazing at Cedarwood, they care as if the residents are their own family member. The home always smells amazingly clean. Highly recommended. Thank you to all the lovely staff."
Cedarwood House - J R
8 June 2020
"The staff at Derwent Care Home are able to provide the level of care and support my relative needs."
Derwent - Family Member
"We are really happy with the care my sister receives. Cedarwood is very caring and the staff are very friendly and understanding with the people in Cedarwood. It is also very clean and comfortable and the meals are very good.
I am very pleased with the treatment my sister receives."
Cedarwood House - Thomas B
21 May 2020