Can I thank you again for all the kindness, care and support provided for my parents and my family. I would like to add on a personal note that all the staff at Winscombe Hall exude a genuine warmth and compassion for the work they are doing and for the residents they are working with, which is a very special quality. Well done!
My Aunt loves Winscombe Hall and I have found all the staff extremely kind and caring. The new 'this is me' documents and summary of care needs in her room have been a joy to read. The compliance manager, I understand has written these, since she has been at Winscombe the change has been tremendous and the care greatly improved. The new staff team are wonderful, and business manager has been very kind. I do hope the home continues with these improvements.
Thank you so much for all you did for mum in her final days. I have been so impressed by your kindness and professionalism which was such a comfort to me and most importantly to mum. I could see how well mum was looked after and the way her face would light up when she saw Michelle. I am sorry that mums stay was so short but her comfort and well being was paramount and all the staff ensured this.