GSF Accredited Care – Platinum

We hold a GSF quality hallmark for excellence in end of life care at two of our homes. This means our residents continue to receive the right care for them, at the right time, until the very end.

At Cedars Care Group, we are dedicated to providing the best standards possible in end of life care for our residents. We’ve demonstrated this commitment and level of excellence, by achieving recognition for the National Gold Standard Framework (GSF) award, at two of our care homes in Southport.

In 2017, Woodlands Manor Care Home, on Chambres Road, and Cedar Grange Care Centre, on Pilkington Road, were among 14 care homes from across the UK to receive a Quality Hallmark Award from the National Gold Standards Framework (GSF) Centre. The accreditation is highly competitive, establishing recognised standards of care and ensuring better quality of life for patients. A total of 3,000 care homes nationally have completed the GSF Care Homes programme since it was launched in 2004. To date, 600 have become accredited.

In 2021 our Woodlands Manor Care Home, and Cedar Grange Care Centre went through a different assessment process, due to COVID-19 restrictions, to ensure that both homes were able to continue to display the GSF quality hallmark. We are extremely proud to say that not only were Woodlands Manor Care Home and Cedar Grange Care Centre, awarded the GSF quality hallmark for excellence in end of life care again, they achieved Platinum accreditation this time. A fantastic achievement, which reflects our teams dedication and commitment to the care given in our homes.

What the GSF Quality Hallmark means

The National Gold Standards Framework Centre is the UK’s largest provider of training in end of life care for health and social professionals. The training allows carers to deliver the highest standard in co-ordinated care for people who may be in their last years of life. It ensures that no matter what stage of their illness a resident is at, everyone involved in their care will know about their needs and wishes due to advance care planning, and will be best prepared to ensure they are fulfilled. Before they can qualify for the award, care homes that receive GSF training must achieve 20 quality standards and demonstrate real improvement in the quality of care they provide. Find out More

What our Resident Families Say

“My mum was only with Cedar Grange for about a month, during which the staff were able to persuade her to wash and leave her room. In the last few days she practically had one on one care. At the critical times, I received a couple of calls about her condition. The staff were great and promptly carried out my wishes. I was able to be with her when she died. She died in, what in my opinion, was the right place for her. We chose Cedar Grange because it’s different. I feel it’s a very good care home. I would happily go there myself if needs be.” -Anonymous

What our Staff Say

“We always strived to give the best possible care to our residents, but the GSF programme has made us rethink the whole way we work and plan our residents’ care, giving us a whole new perspective. This in turn has made all the staff feel much more confident about providing care for our residents, right up until the end of their life.” –Lyndsey, Group Operations Director at Cedars Care Group

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What our families say

On Wednesday afternoon, the 17th of July 2024 I drove down to Woodland Manor to celebrate my wife's seventy-eighth birthday. On entering the care home I observed that there was no sign of any birthday celebration preparations. We were then approached by the deputy manager who made enquiries about our birthday party preferences and wishes for her birthday celebration. And we elected to have it in the kitchen room at three o'clock. I entered the kitchen alone to make a cup of coffee for her and found the staff extremely busy setting out a large white tablecloth; with a huge birthday cake in the centre of the table. With my wife's name in wonderful pink icing. All the staff were busy putting birthday decorations around the room. They were working hard, doing a wonderful job making a 'my wife's style' birthday party celebrations. The cook entered the room and enquired if the cake with the pink-iced name of my wife upon it was okay? Which it was! A marvellous cake of a large, square design and covered with birthday candles. I got my wife settled in the kitchen and sitting at the head of the large table. The deputy manager lit all the candles on the birthday cake. And with a little more effort got my reluctant and confused wife to blow out the candles and make a birthday wish, wish a helping 'puff and blow' of directed breath from myself. All the residents and staff sang happy birthday to her, raising their glasses to toast her on her seventy-eighth birthday. Assistant manager produced a large, decorate knife for my wife to cut her birthday cake, which she did with some assistance from me. It then became too noisy for her and she became confused and distraught then standing up from her chair, she made movement to leave the room and birthday party. I took her into the quiet dining room to get her settled leaving the staff and residents in the kitchen room to cut, distribute and eat the birthday cake and enjoy the birthday party. The home manager walked into the dining room to ascertain the reason for my wife's absence from the main birthday party, and also to present her with a lovely birthday card from herself and all the care home staff. A member of staff brought three portions of birthday cake into the dining room for us to eat. We sang happy birthday to her before and after eating our slice of birthday cake and she slowly recovered her good humour. I cannot thank enough; the Woodland Manor care staff, the deputy manager whose attention to detail and who organised and controlled the attentive staff, the senior cook who made such a wonderful birthday cake, and who then enquired if it was satisfactory, which of course in was for the proof was in the eating of the birthday cake, for not a crumb remained on the empty plate. Also the home manger who walked into the empty dining room to ascertain the reason for my wife's absence from the main birthday party, for my wife suffers from vascular dementia, becomes confused and overwhelmed during noisy events. Then in the quiet of the dining room, gaining her full attention, the manager presented my wife with a lovely birthday card from herself and all the staff of Woodland Manor. It was a wonderful day and a marvellous birthday party, under the difficult condition due to her poor mental health, all made possible by all the staff of Woodland Manor. Thank you all.