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There is an excellent team of carers and nurses who I can see actually "care" about the residents and relatives. I feel very fortunate to have found such a great environment for my mother to be looked after in.


The lady who looks after the activities is excellent so we as a family are very happy to say to others this home is both caring and safe. My mother is happy so we are all happy.


The care and attention that was given was wonderful. Full marks to everybody in the home.


Comfortable and caring. Staff are competent and caring, always ready to help.


The staff are wonderful and the care my husband receives is excellent.


Choosing the Right Care Home

Choosing a care home is a daunting decision. You’ll want to make sure the home you choose provides the level of support you need and is also a place you or your loved one will feel happy to live in. We’re here to make things as simple and heartening as possible.

It is vital to find out everything you can about a potential care home and do a thorough background check before you commit. Here we’ve put together a guide with tips on choosing a care home and a check-list of factors to consider when visiting prospective care homes. You’ll also find some steps you can take to ensure you make an informed decision.

Do’s and Don’ts When Viewing a Potential Care Home

Don’t book an appointment. Drop in unexpectedly so that you can see the home as it really is and not as it has been ‘prepared’ for you in advance. You’ll want to get a true sense of how the home is beyond the window dressing.

Do consider visiting at lunch or tea times. Mealtimes are one of the most important parts of a resident’s day and an opportune time to get a real feel for the atmosphere of a home. You can see staff in action, speak with some of the residents, and sample what is being served to get a sense of the quality of food and the mealtime experience in general.

Do ask to see the home’s current CQC inspection report. The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They monitor, inspect and regulate health and social care services, and publish what they find with ratings to help people choose care. The care homes you visit should have their CQC report displayed in a public area along with the home’s complaint policy & procedure.

Do meet a selection of staff. The staff you meet should range from Managers to Care Staff, Activities Coordinators and even Catering Staff. This will allow you to have a cross section of viewpoints and provide access to key areas of the home.

Do consider location. The location and accessibility of a care home is a decisive factor in encouraging relatives and friends to visit regularly. Regular visits from relatives and friends are vital for elderly people in care and those living with dementia. These visits help them adjust to their new environment, and promote general wellbeing.

Don’t underestimate visiting times. Ensure you find out about any restrictions that might prevent you from spending time with your loved ones. Also ask if the home accommodates for family and friends to dine with residents.

Do ask to view communal areas and gardens. It is important that a home has a choice of facilities, activity rooms and quiet areas. If there is an activity room, there should be evidence of regular use by residents and activities being carried out. Also consider whether the front and rear gardens are well maintained. This will show that they are being used regularly. All outside areas should have disability access for residents.

Do find out about daily activities. A good home should provide opportunities for residents to get regular exercise, and have external therapists attend to hold classes.

Seek Person Centred Care

This part goes hand-in-hand with knowing what you or your loved one’s care needs are and what factors are most important to you. The care home you choose should be able to accommodate these needs and provide a level of support personalised to you.

  • The home manager should ask you about your care needs and medical background. He/she should get a clear personal profile about you or your loved one before being sure that the home can meet your needs.
  • In the event that your care needs eventually change, can the home accommodate these changes or will you or your relative have to be moved to another home? You should ask the home manager about the home’s capacity for all levels of needs and whether they can offer choice.
  • The home manager should encourage you to become involved and contribute to your loved one’s care life.
  • Find out if the home operates a key worker system so that you or your loved one has dedicated home staff.
  • Request to see as many bedrooms as possible to get an idea how well the home can accommodate your changing needs by moving you or your loved one around in the home.
  • Bedrooms should have ensuite facilities or easy access to the nearest bathroom. If bedrooms are not ensuite, ask where the nearest bathroom is.
  • Request to see the bathrooms. There should be a wet room and a separate bathroom so that residents have a choice.
  • Bedrooms should be attractive, well decorated and bright. If the room looks tired and worn, ask if it will be decorated before a new admission.
  • Find out if residents can bring some of their own affects to decorate or personalise their bedrooms.
  • If you or your loved one requires specialist equipment like hoists or slings, find out if these are available in the home.
  • The home should help you understand all the care cost implications of you or your loved one moving into the home. You should discuss how the care will be funded depending on savings and be clear about any contributions you may have to make.
  • You should seek the opportunity to speak to current residents, and any family/relatives that might be visiting while you are there.
  • You should find out if the home provides a range of activities and whether these are person centred to stimulate residents of varying needs. Request to see a schedule of forthcoming activities and trips planned, or a timetable of regular activities. Look out for pictures of recent activities on display or on the care home’s website.
  • Request to see the home’s kitchen and meet catering staff. Ask them about mealtime arrangements and menus: can meals be taken in resident bedrooms and at times that suit a resident’s needs? Is food available 24 hours a day? Does the home provide a choice of daily meals? Does the home cater for specific dietary requirements and consider the likes and dislikes of individual residents?

Rely on your Senses to Observe Vital Signs

After your visit to a potential care home, consider the following:

  • Were you given a warm welcome from the member of staff who answered the door?
  • Were you offered refreshments and invited to take a seat?
  • Did the home have bad odours, or obtrusive chemical smells like air freshener and bleach? Or did you smell home cooking that put you at ease?
  • Were you satisfied with the cleanliness of the home and the attention to detail in its presentation?
  • Did the environment feel comfortable, homey and personal? Or did it feel stuffy, inhospitable and clinical?
  • Was the home excessively noisy or uncomfortably quiet? Or was there pleasant music in the background and a general sense of calm?
  • Were the staff smiling, relaxed and approachable? Or did they seem rushed and tense?
  • Consider the lounge areas and/or activity rooms; were they configured to encourage interaction, or were all chairs/seats lined up alongside one another?
  • Did you pay attention to how staff were interacting with residents? Were residents being treated with respect, dignity and kindness?

We hope you found this guide helpful. You can download our Choosing the Right Care Home pack for more tips and pointers on choosing a care home.

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What our families say

"My wonderful late husband stayed at this beautiful home recently. The care was outstanding. I spent some time with the clinical manager and her nursing team whilst he was very poorly and the new care manager, my apologies her name escapes me. All extremely caring and knowledgable. What would have normally been a very distressing time for us all was made into a loving one by the staff. I would like to thank the clinical manager for giving me that extra time, I was such a mess, her empathy meant a lot to us all. I only have one constructive criticism and that is the lady in the office is too quick on the phone and in person, sometimes we need more time as climbing those awful stairs at my age was a chore. Maybe the offices would be better suited where families and residents can access them. I do talk to all my friends about the lovely experience we have had, thank you."