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A great big thank you goes out to you all for your kindness, patience, caring and nursing care you gave to our dear sister.

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When visiting, there is always a warm family feeling, which I am sure is felt by the residents.

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Thank you all for your excellent care of our dear friend. It was so good to know he was in such good hands whilst he was going through such an awful illness.

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Can’t fault the staff – absolutely brilliant. The new activities and Kathy the event’s organiser is great. My mum is really happy – Long may it last!

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What our families say

We have already seen the significant changes you have made to the quality of the environment to the ground floor of Woodlands Manor. It is certainly a great improvement and makes a huge difference to the ambience and compliments the care the residents' experience. We have been very pleased with the care and concerns which my mother has received since her arrival at Woodlands and cannot fault the attention she has received from all the care staff, but particularly from Laura and more recently Sophie. They are the constants who we feel are so important in the overall confidence we have in the delivery of high quality care. They are complimented by the wider team, but are the people we relate to most frequently. We have been particularly impressed with the development of the Garden Room which gives a link with the dynamic outdoors. Watching the squirrels and birds being fed has certainly shown Mum to be far more animated and interactive in conversation. A great success! We feel that it has been very kind of you to accommodate us bringing 'Porridge' in to see her, as she has always been a dog-lover and clearly enjoys his visits with my brother on a Friday - as do many of the other residents. We have also appreciated the 'quality time' staff members have spent in conversation and engagement with Mum, despite the heavy and constant workloads we appreciate all the staff have. Writing this letter has given us the opportunity to show our appreciation and thanks to all the staff for their dedication and constant professionalism, showing both care and empathy all day, every day. Mum must by now be one of your longest residents but we could not have asked for more since her arrival at Woodlands lands. Thank you one and all.