My Dad moved to the home last October due to a change in his physical abilities. My initial contact was over the phone and email as I was not able to visit the home prior to Dads admission. The manager was so helpful emailing photos of the rooms available and spending time on the phone. She is also very caring and understanding and this reflects in all of the staff in the home. When I was able to visit Dad, I found the staff helpful and friendly and very patient with him. Any issues regarding his care were reported to me promptly.
Since his admission, I feel like I have got my Dad back again. He looks well cared for and when I call him he sounds happy and back to his old self. I am delighted and very grateful to everyone at the home.
February 22nd 2017
My mother has been in the Ellenborough for about 4 years. This last year she has been in very poor health and I have no doubt without the excellent care and kindness given to her she would not be with us today. From the lovely ladies who clean her room and always have a smile and a song for her to brighten her day to the manager who likes to pop in to see her and always has time to discuss any worries we have, I would like to say a big thank you!
Once again stopping at the above was an excellent stay. The staff were excellent, rooms were very clean, as was the rest of the home.
As for the food, it was excellent for all my stay. If nursing homes are all like this one, there shouldn't be a problem. All in all, it was a great and relaxing stay. Keep up the good work at Ellenborough, and once again, Thank you!
Mrs O - CAREHOME.CO.UK
My father was discharged from Hospital on 14th July at 4:15pm and arrived at Ellenborough Nursing Home, he was greeted by the staff, who were very friendly, caring and made dad feel safe which enabled myself and mum to know he was in very safe hands, which gave us peace of mind. When it was time for us to leave Mum and I knew in our hears that we have made the best decision for Ellenborough Nursing Home to give excellent love and care in a very homely environment.
Ms E - CAREHOME.CO.UK
My friend recommended this nursing home as her Mother had been a resident a few years ago. We were warmly welcomed by the manager, who showed us the rooms that were available and the sitting rooms etc. The whole place seemed friendly, calm, clean, warm, welcoming and very well run with no unpleasant " hospital" smells. My Father was there for about 11 weeks and we felt very confident that he was in the best possible place. l felt he was very much a person to them, not just a resident and that they genuinely cared about him, nothing seemed too much trouble. The thing that l especially liked, was that all the staff chatted to him, from the Manager to the lady who cleaned his room, not just the staff in charge of his personal care. They did everything they could to ensure he was comfortable and the whole family felt we could not have made a better choice, we are very grateful for everything they did for him.
Ms H - CAREHOME.CO.UK
I am writing to say a sincere thank you to Noami and all her staff at Ellenborough Nursing Home, Weston Super Mare. For the last 18 months of her life they treated my Mother with the greatest care and affection. The whole family were most grateful to all the team who were always most attentive and were always ready to respond to Mom's needs, dementia requires a great deal of patience from carers and they were never found wanting. I would not hesitate to recommend Ellenborough to anyone who requires the services of a well run nursing home. Kind Regards
Ms C .W
Staff always exceptionally friendly and bubbly, especially Michelle, she is like a daughter to my mother