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A great big thank you goes out to you all for your kindness, patience, caring and nursing care you gave to our dear sister.

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When visiting, there is always a warm family feeling, which I am sure is felt by the residents.

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Thank you all for your excellent care of our dear friend. It was so good to know he was in such good hands whilst he was going through such an awful illness.

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Can’t fault the staff – absolutely brilliant. The new activities and Kathy the event’s organiser is great. My mum is really happy – Long may it last!

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Ellenborough Team

Naomi

Home Manager

Naomi has been a Registered Nurse for thirty years. She previously worked for hospitals in very acute settings, which included A & E and Intensive care cardiac unit.

After having her children she applied for a post in a care home. She had become disillusioned with care standards in hospitals and felt the focus was more to do with targets and time management rather than patient care.  She has never looked back!

Naomi knows we can help people to stay with their families longer, so by promoting choice we therefore enable people to remain independent.  Naomi feels that it all counts and it’s all important. It’s about making a positive difference to people’s lives by contributing to their health happiness and well-being and that’s what keeps her motivated and is the reason she loves her job!

She likes working for Cedars because the company is unique, she feels supported encouraged and valued. And says it’s great to feel part of a team. She also states it’s always clearly evident that everything revolves around providing high standards of care and customer service and the investment is always focused on our residents, environment and staff.

Embrace by all the members of her team at Ellenborough is Naomi’s philosophy: “We are guests in this Home. We are paid to do our jobs but we are here by invitation of the people who live here and should behave and respond accordingly”.

Dianne

Clinical Lead

Dianne is a registered General Midwife, as well as a Paediatrics and Stomal Therapy Nurse. She has over 16 years of experience working with the elderly, and has compiled a booklet titled ‘Coping with Alzheimer’s: A Guide for Caregivers’, which was published in 2011.

Before joining our team at the Ellenborough Nursing and Residential Home in July 2017, Dianne worked as a manager with three other nursing homes in Weston-Super-Mare. Especially well travelled, Dianne has pursed her vocation in Australia, South Africa and the UK. She has never regretted being a nurse, which she says ‘gives her the opportunity to live up to Florence Nightingale’s code.’

Dianne completed her general Nursing and Stoma Therapy nurse training in Cape Town, South Africa, her Midwifery in Sidney and Post Basic Paediatrics in Perth Australia.

In her spare time, Dianne enjoys walking and cycling. She is a granny to twins, who live in Australia, and is looking forward to her third grandchild in January 2018.

Tracy

Care Manager

Tracy started working at the Ellenborough in March 2015 as a Healthcare Assistant. She worked hard and was promoted to Floor Manager then eventually Care Manager by April 2016. Tracy’s previous care experience was in a Dementia Home, which is why she is our Dementia Champion at Ellenborough. She feels very passionately about providing person centred approach to care.

Tracy has worked in care for 5 years, but she has been a carer for much longer than that. Owing to her compassionate nature, she looked after family members for years before embracing her vocation professionally. Tracy has an NVQ 2 and is currently half way through her level 5 QCF qualification in Care Leadership and Management.

Married for nearly 30 years, Tracy has 4 grown up children whom she is very proud of. She is grateful that they live close by so she can see them often. Family is very important to Tracy. Having lost both her parents she looks to the family she has at Ellenborough to have someone to care for, nurture and protect.

“I feel privileged to be trusted by our residents here,” says Tracy. “I also feel priveldged to be supported by Cedars Care Group and respected by our staff. I’m lucky to work in such a lovely home.”

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